ICAAS HELP CENTRE

A little help.
A smoother journey.

From your first application to your next exam. Find the guidance you need, all in one place.

Reset password Track an application Payment help

Services and guidance

Start an application

Choose a service and review its required documents and fees.

Track an application

Check drafts, submissions, returned requests and approvals.

My licences

View licence records and available licensing actions.

Exams calendar

View examination schedules and available calendar information.

My exam bookings

Review your bookings and related examination details.

eCitizen payments

Continue payment for eligible invoices and portal services.

AVSEC profile

Maintain aviation security organization and staff details.

My profile

Review customer information and representatives.

My workspace

Open the services available to your account.

Reset your password

Recover access to an existing customer account.

Create an account

Register for access to ICAAS customer services.

Contact support

Get help with account, application or payment issues.

Common questions

I cannot sign in or have forgotten my password.

Use the password reset page for your registered customer account.

My payment is not reflected on my application.

Check the payment status in your account and keep the invoice number and payment reference ready when requesting assistance.

Where can I check my application status?

Open My Applications, locate your request and review its status and any outstanding actions.

View my applications

Which documents do I need to upload?

Select your service to see its applicable requirements. Open the application record to review uploaded and pending documents. Requirements vary by service.

Read the application guide

Where can I find my exam booking?

Sign in to My Exams to review your personal bookings. The Exams Calendar provides schedule information.

Help book

Create your account Start and complete an application Book an examination Payments and invoices