Customer portal guidance

Integrated Civil Aviation Authority System

Find the right service, understand what is needed, then sign in securely to continue.

A clear starting point before login.

Search ICAAS customer services, view where each menu leads, and continue through the login page only when you are ready to open a protected service.

No matching public guidance was found. Try a shorter term such as application, profile, payment or exam.

Get Started

A simple path for customers who are not yet signed in.

01Find the service

Search or open a guide section to understand the correct ICAAS function.

02Prepare details

Have profile, application description, documents and payment references ready.

03Sign in securely

Protected functions redirect through the ICAAS login page before records open.

04Continue workflow

After login, ICAAS returns you to the selected application, profile, payment or exam page.

Main Services

Level 0 customer portal menus presented as helpful public entry points.

WS

Workspace

Menu-style access to authorized modules, quick actions and service discovery.

Open workspace
AP

Initiate Application

Begin a new customer request with guided service selection.

Start request
RG

My Applications

Follow active and historical service requests from one register.

View applications
AV

AVSEC Profile

Manage organization and staff details for aviation security services.

Open profile
PF

My Profile

Keep contact and representative details ready for applications.

Manage profile
LC

My Licences

Review licensing records and continue eligible licence actions.

View licences

Payments

Guidance for eCitizen payment and advisory items before the user signs in.

PY

eCitizen Payments

Open payment checkout after authentication.

Open payments
PA

Payments Advisory

Understand payment guidance before proceeding.

View advisory
UM

User Manual

Reference the official customer guide inside a page-turning help book.

Open help book

Exams

Exam schedules and personal exam access remain protected after login.

EX

Exams Calendar

Access annual exam timetable and calendar information.

View exams
ME

My Exams

Track personal exam items and related bookings.

Open my exams
RQ

Requirements

Confirm supporting details before submitting an application.

Check requirements

Support

Public assistance options and account recovery links.

RP

Reset Password

Recover account access through the public reset function.

Reset password
CA

Create Account

Submit verified customer details for account creation.

Create account
HD

Helpdesk

Get assistance with account, application and payment access.

Sign in for help